All of the products purchased from Icaremalls.com are delivered on First Order First Served basis.

Order Refund only applicable to the circumstances below:

1) Product Discontinued

2) Delivery Time longer than delivery period mentioned in the product page

3) Product Malfunction or Wrong Product delivered


Refund is NOT applicable for :

1) Request after 24 hours from the received date

2) Product damage by courier

3) The product being used/tested for more than 24 hours

4) Returned due to customer unreachable/not available at the location

Unless otherwise specified for particular products, we shall refund the payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is non-refundable. Once your order has been shipped, refund is not allowed. 

Refund options will be offered to customers as listed below:


Option 1: Product Exchange

1) Exchange with other product(s) listed in Icaremalls.com

2) If the value of the new item(s) exceeds the amount of the original item, the difference thereof should be paid by the customer.

3) If the value of the new item is less than the amount of the original item, then the difference thereof will be converted to Cash Credit under customer's Icaremalls.com account.

4) Delivery charges of the new item will be borne by the customer.

 

Option 2: Full refund to customer

1) For payment that is paid through our payment gateway (Kiplepay Sdn Bhd), we will notify our payment gateway service provider to cancel the relevant transaction.

2) Please allow 7 to 14 working days for the refund process and the refund amount will be shown on the customer's credit card statement.

3) For other payment methods, customer will need to provide their bank details to Icaremalls.com.

4) Please allow 7 to 14 working days for the refund process and a copy of bank slip will be forwarded to the customer.


RETURN POLICY

For purchased items that is verified and agreed by Icaremalls.com where the faulty or defective items are a result caused by external factors (such as during delivery), these items will be available for exchange for the same item. These items must be  delivered to Icaremalls.com. We will not entertain any re-shipping request for such items.

We offer money back guarantee (from received date) for defective products. Email your intent for a product return to cs@icaremalls.com. Once we've confirmed the defect and approved your return request, please ship the product(s) back to us on your own cost and we'll deliver you the replacement product(s) within 7 working days.

  

Return costs all shall be borne by the party attribute to the return request, such as:

1) The buyer, where the return is due to his/her change of mind

2) The Company, where the return is due to the defects in the item, delivery of the wrong item or different item

For overseas purchases, return attributable to the buyer may not be practically possible due to high return costs. The company take no responsibility and assume no liability for such cases.

  

Important Note:

1) All refund or exchange for any item(s) purchased must be returned to us within 3 working days upon receiving the products ordered. No further dispute will be entertained after 3 working days from the received date.

2) Please note that Icaremalls.com will not be able to accept returns of PC Games due to system incompatibility of games with your PC System. We highly recommend a thorough search on the games manufacturers' website and/or external Internet resources for more information before purchasing a PC Game.

3) Return and refund policy will be checked from sellers side as well before proceeding for any further action, therefore, do check the seller's return and refund policy before purchasing.


(* Icaremalls.com and Global Inter Forces Sdn Bhd has the rights to alter the above policy and information with or without prior notice. Please contact us if you have any questions before proceeding with your order.)


To return the products, please send the whole product(s) back with its original packaging to:


No. 11-2D, Jalan 22A/70A,

Desa Sri Hartamas,

50480 Kuala Lumpur

 

Still have questions?

Our customer service help desk is available from 9.30am - 5.30pm Monday to Friday, 10.00am - 2.00pm Alternate Saturday Closed Sunday.

E-mail : cs@icaremalls.com

Tel :  603 2303 2189

Mobile / Whatapps : 601 113326887


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